Get 10% off ALL products with our plastic-free packaging logo. Discount is automatically applied to your basket.

FAQs

What does 'cruelty-free' mean?

The term 'cruelty-free' means that neither a product not its ingredients have been tested on animals. For more information, click here.

How do you check that the products sold on your site are cruelty-free?

Our founder personally researches every company before we work with them, and each and every business that appears on Lovethical has signed our cruelty-free declaration form, which states that:

1.     They do not conduct animal testing on any of their finished products or ingredients at any stage of production, and they have a fixed cut-off date.

2.     They do not use any products or ingredients from any suppliers who test on animals.

3.     They do not commission or permit any other companies or third parties to test on animals on their behalf.

4.     They do not allow products or ingredients to be tested on animals when required by law (for example, they do not sell their products in parts of the world where cosmetic animal testing is required).

5.     They are not owned – neither partly nor fully - by a parent company that does not also adhere to these statements.

6.     They do not pay for animal testing data.

For more information on this form click here.

Are all the products you sell vegan?

Yes, every product is vegan.

Do you use plastic-free packaging?

Our packaging is totally plastic free. The only exception is if we are re-using some plastic packaging that we have received, as we'd rather reuse it than recycle it. Most of our suppliers are very conscious of their plastic use though, so it is rare that we receive plastic packaging in the first place.

Of course, not all of the products themselves are plastic-free, but we will only ever use plastic-free packaging to post your chosen products.

Why aren't all the companies accredited with official cruelty-free logos?

There are 3 official cruelty-free accreditations that companies can apply for (each of which have slight differences). However, just because a company is not officially accredited does not necessarily mean that it's not cruelty-free; some accreditations cost money - which may be difficult for smaller companies - and the process can be very lengthy. We always make it clear on each product page if the manufacturer is accredited with an official cruelty-free logo.

What are the shipping costs?

We are a brand new business and we are going to take some time to choose the best delivery options for you and for us. Our current delivery details are as follows, but please note that these are liable to change (and please do get in touch with us if you would like to see any different options here that are better suited to you!)

Royal Mail 1st Class - £3.95

Royal Mail 2nd Class - £2.95

Royal Mail Tracked 24 - £8.95

FREE UK shipping on all orders over £35

Please note that we are currently only delivering to the UK. If you are from outside the UK and would like to make an order then please get in touch, as reviewing the possibility of international shipping is on our to-do list!

Do you ship worldwide?

We currently only ship to the UK. We would like to ship further afield in the future, but I'm afraid we can't at this point.

How do I return an item?

If you need to return anything, please contact us and we will be in touch about the next steps.